Terms & Conditions
CONFIDENTIALITY & RIGHTS
● Wright Choice VA Ltd shall keep any work undertaken confidential and not use it for personal gain or promotion without written consent of the Client.
● The business affairs of the Client shall not be discussed or disclosed to any third parties.
● The Client will be the legal owner and will hold intellectual copyright of all work undertaken by Wright Choice VA.
● All images supplied by the client remain their responsibility, with regards to obtaining rights for use.
PAYMENTS & BILLING
● Initial twenty-minute consultation by Zoom or telephone is complimentary.
● The ad hoc hourly rate is £55
● Final proofreading and checking of all work supplied is the responsibility of the client.
● The Client understands Wright Choice VA Ltd's estimated time and cost for completing the work is
an informal calculation and that any adjustments to the amount of work, schedule and/or the number of hours and fees is subject to review and renegotiation with the Client when necessary.
● Any errors must be reported within two (2) days of receipt of completed work. Errors generated by Wright Choice VA Ltd will be rectified free of charge, but amendments or alterations requested by the client thereafter will be charged at the standard hourly rate.
● If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, Wright Choice VA Ltd may renegotiate the fee and/or the deadline.
● An agreement, in writing or by email, of a set number of hours a week or month may not be carried over to subsequent periods by the client, without prior written agreement from both parties.
● If the project is based on an hourly rate, then a minimum invoice amount is for one hour and the hourly rate is then billed in increments of 30 minutes, with time rounded up to the nearest half of an hour.
● Any work undertaken outside of my normal working hours (please see my working hours below) is charged at time and a half.
● Clients will be invoiced either after an individual assignment is completed or on an ongoing monthly basis depending on the arrangement discussed at consultation period.
● First time clients will initially be invoiced in advance of work commencing then all subsequent
invoices will be at the end of every calendar month.
● Invoices are to be settled within seven (7) days upon the delivery unless otherwise agreed. The final invoice shall include billable time, reimbursable expenses, and any other fees related to the work.
● Unpaid bills will incur interest, as per government guidelines. It is at my discretion whether work continues after a bill remains unpaid beyond a 7 day payment period.
● Billable time includes meetings and calls outside of contracted hours and includes the writing and/or reading of correspondence sent by mail or email.
● A time report can be provided with the invoice upon request.
● All postage, printing and other stationery expenses bought on behalf of the client’s business will
be added to the invoice for reimbursement.
● Payments to be made via Go Cardless direct debit mandate.
● Once an invoice becomes overdue, no further work will be undertaken.
● Under the terms of the Data Protection Act 1998 / GDPR, the Client and the Freelances may keep
on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
● Either the Client or the VA has the right to terminate a contract for services if there is a serious breach of its terms.
WE PROMISE
● To conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.
● To conduct business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers.
● To make an honest representation of our skills, experience and qualifications at all times.
● To respect the confidentiality of your personal and business practices and recognise your ownership of any intellectual copyright pertaining to your business activities.
● To strive to maintain high professional standards by staying abreast of advances within the industry and to strive for excellence through professional improvement.
● To keep all acquired personal data safe and secure and ensure it is only used for it’s intended purpose, in accordance with GDPR and all regulations set by the ICO.
AN EXTRA BIT ON GDPR
While we take every step known to us and in accordance with guidance on the ICO website to keep data safe and secure we will never be fully immune to hacks, no one is.
NOTICE PERIOD
The notice period to end a retainer agreement is one month and in writing.
WORKING HOURS
Our office hours are Monday to Friday 9am until 5:00pm. Any communication outside of these hours will normally be dealt with on the next working day unless agreed in advance. If work is then carried out during out of office hours, it will be charged at time and a half.
COMMUNICATION
Preferrable to receive all communication and instructions via email.
TURNAROUND
If you know you’ll be needing a set number of hours every month, a specific task completed every
month, or there’s a possibility any of your tasks will need attention within three working days then a
retainer package is your best option. You can retain time at a lower rate and take advantage of
packaged services.
Above all -
We really look forward to working with you. The terms and conditions may be updated at any time to suit the demands of business. If you have any questions do not hesitate to contact us: